Refund Policy

Effective Date: [2024-08-03]

1. Introduction

At [Your eCommerce Website Name], customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and the process for returning or exchanging items.

2. Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider’s policies.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] and send your item to:

[Your Company Name]
[Your Address]

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For defective or damaged items, we will provide a prepaid return shipping label.

6. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

7. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

8. Contact Us

If you have any questions about our refund policy, please contact us at: